We do hope that you are very happy with what you receive. If you are not then please get in touch. You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund. Items that return in an unsellable condition will not be refunded.
Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the
same item.
We are unable to refund on any personalised items as it will not be possible for us to restock these. This excludes damaged items.
If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.
To start a return, you can contact us at cuce.sara@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
