Oneness

The shipping is free! We aim to dispatch orders within 2-3 working days. Delivery time after that varies depending of the shipping address.

If you have any questions about shipping then please ask and we can help.

 

UK SHIPPING

All orders are sent 1st class or 48h Tracked. We aim to send all orders within 3 working days of the order being placed. Typically it will then arrive the next day but can take longer.

 

EUROPE SHIPPING

Orders are sent with Royal Mail tracked: 3-4 working days delivery aim.

 

WORLDWIDE SHIPPING

Orders are sent with Royal Mail tracked: 5-7 working days delivery aim.

We do hope that you are very happy with what you receive. If you are not then please get in touch. You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund. Items that return in an unsellable condition will not be refunded. 

 

Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the

same item.

 

We are unable to refund on any personalised items as it will not be possible for us to restock these. This excludes damaged items.

 

If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.

 

To start a return, you can contact us at cuce.sara@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.